Everyone wants flexibility in every part of their lives, including how they pay for what they want to buy. In custom home building, where clients are making large, customised investments, offering more payment options can be a significant way to differentiate your brand. No builder wants to be the company standing in the way of a client’s dream build.

Flexibility: Key to client satisfaction and retention

By leading with flexibility, builders have the power to boost their client relationships while improving cash flow. New insights from the Xero payments report show that many Australian small business owners agree that providing flexible payment options will lead to a stronger customer base.

For custom home builders, everything needs to be right, including the bottom-line payment process. When clients feel their needs are being met, they’re far less likely to bail on deadlines or their bills. In fact, the Xero research found that 63% of Australians would pay more quickly if there was a more flexible way.

Streamlining payments: Boost cash flow and efficiency

Late payment can lead to fewer materials and insufficient cash flow,  a dangerous combination. According to the Xero payments report, Australian small businesses see clients pay sooner and experience better cash flow when they offer them a range of ways to pay.

By using the Xero platform, builders can easily send invoices, credit cards or online payment options with tailored instalments. When you can guarantee that the work is getting paid for on time and every time, you can bid goodbye to cash flow questions and buildup and focus on building new projects.

Meeting modern payment preferences with Xero

Australians are moving to mobile and cashless payments at a breakneck pace. Younger customers, in particular, predict they’ll use less cash in the future as they get used to the tap-and-go lifestyle.

Xero is a technology that empowers custom builders to align with customer expectations to offer flexible payment solutions for customers and secure for business. It’s not just about giving clients a transaction they can trust; it’s sending the right message to clients that their custom builder is accommodating and responsive.

Flexible payments are not just about customer satisfaction but also enable customers to trust the custom builder they have hired. With Xero, custom builders can quickly and easily implement these changes and present themselves as professionals.

Download the Xero Payments Report today to discover how providing trusted and flexible payment options can transform your business.